Today is day 26 post deposit on “my” Janome MC350E. No one I’ve spoken to has ever had to wait this long for a new machine. I phoned the dealer yesterday and asked if my machine was there. Woman on phone said Terrie wasn’t there, she did not say that the machine wasn’t there. Again I asked if my machine was there. Woman said she would phone Terrie and call me back. I phoned Janome head office in the U.S., the only help she provided me was the number for the Canadian head office.
A number of hours later, I phoned the dealer back and asked if she’d spoken to Terrie. I explained to her that every time I call, they make me feel like a pain in the butt. Woman replied that I’d probably been told that my machine would take 2.5 weeks to arrive. I told her it was almost 4. Woman said it would be in for sure this week.
I phoned the closest Bernina dealer for pricing on the Bernette 340 Deco.