Day 26 and still no Janome MC350E in site.

Today is day 26 post deposit on “my” Janome MC350E.  No one I’ve spoken to has ever had to wait this long for a new machine. I phoned the dealer yesterday and asked if my machine was there. Woman on phone said Terrie wasn’t there, she did not say that the machine wasn’t there. Again I asked if my machine was there. Woman said she would phone Terrie and call me back. I phoned Janome head office in the U.S., the only help she provided me was the number for the Canadian head office.

A number of hours later, I phoned the dealer back and asked if she’d spoken to Terrie. I explained to her that every time I call, they make me feel like a pain in the butt. Woman replied that I’d probably been told that my machine would take 2.5 weeks to arrive. I told her it was almost 4. Woman said it would be in for sure this week.

I phoned the closest Bernina dealer for pricing on the Bernette 340 Deco.

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